0. Reservation Policies

Reservations: Request via email at reservas@gopatagoniachile.com, providing: names, number of people, nationality, contact number, date, and destination.

Payments: Full payment for the tour must be made to confirm the reservation. Payments can be made through the available methods on the website, bank deposit, or transfer. Send proof of payment to reservas@gopatagoniachile.com to confirm the reservation.

Cancellations:

  • Organized Programs: Services confirmed can be canceled without cost with 15 days’ notice. Cancellations for regular services can be made up to 3 days before the service date.
  • One-day and Half-day Programs in Regular Service: Cancellations made with a minimum of 24 hours’ notice will be refunded 100%. If the passenger does not show up at the defined times for the excursion, no refund will be made. However, if the service is not carried out due to internal company reasons, payments will be refunded.

Cancellation due to Weather Conditions: A full refund will be issued if the company cancels the service before it starts. During the activity, no refunds will be given due to weather conditions or external factors beyond the company’s control. If any compensation is provided due to a special situation, it will be agreed upon with the clients and will depend on how much of the trip program was completed.

Excursions with Boat Trips: Clients must provide the following information: (Names, ID or Passport number, date of birth, and nationality). This information is required by the maritime authority.

Tour Date Changes: Requests must be made at least 48 hours in advance and will be subject to availability.

1. General Information

This page was last updated on August 20, 2022, and indicates the Terms and Conditions applicable to the access and use of the website: https://gopatagoniachile.cl (hereinafter “Go Patagonia”), as well as any type of information, content, image, video, audio, or other material communicated or available on the website.

For the purposes of this document, “website” refers to the external appearance of the interface screens, both static and dynamic, including all integrated elements and any online services or records offered to users.

Go Patagonia reserves the right to modify, at any time and without prior notice, the presentation and configuration of the website, as well as the content and services that may be incorporated into it. The visitor or user acknowledges and accepts that Go Patagonia may at any time interrupt, deactivate, and/or cancel any elements integrated into the website or access to them.

Access and use of the website and the related content described in this document will be fully governed by the laws of the Republic of Chile. Therefore, visits, as well as any contracts or transactions the user may carry out on the platform represented by the website, and any legal effects they may have, are subject to the laws and jurisdiction of the courts of the Republic of Chile. Particularly relevant are the application of Law No. 19,628 on Personal Data Protection and Law No. 19,496 on Consumer Rights.

Additionally, this website and its contents, as well as the transactions that may be carried out on it, are intended exclusively for people residing or domiciled in Chile, whether they are Chileans or foreigners.

Therefore, Go Patagonia cannot ensure that the website will comply, in whole or in part, with foreign laws. Go Patagonia is not responsible for cases where foreign users, without residence or domicile in Chile, access or browse the website.